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GO LIVE SUPPORT

STAFF IMPLEMENTATION

In today’s healthcare landscape, the demand for expert support during EMR implementation is rapidly growing. A 2018 Health IT Industry Outlook Survey revealed that many healthcare professionals are turning to outsourcing for EMR implementation and optimization to combat staff shortages and reduce operational expenses. The trend continues to rise, with the healthcare IT outsourcing market projected to reach $72.6 billion by 2025.

At CIS, we recognize the importance of outsourcing these critical tasks while ensuring they are executed flawlessly and cost-effectively. Alongside our expert implementation, migration, and optimization services, we offer comprehensive staff augmentation to meet your organization’s needs.

Go-Live Support

You Don’t Have to Go It Alone

Launching a new EMR system is just the beginning. Ensuring it operates efficiently and delivers maximum benefits to your practice is the other half of the battle. Partnering with the right go-live support team is crucial to a successful transition.

Instead of navigating the challenges of finding and hiring temporary support staff on your own, let CIS take care of it for you. We save you time and money while providing world-class support.

Our go-live support staff are industry experts who are ready to jump in and are dedicated to your practice’s success. With decades of experience, our consultants bring creativity, flexibility, and deep knowledge to your go-live efforts, ensuring that your support team is equipped with the skills needed to meet your specific needs.

    Legacy Support

    Seamless Migration Without Disruption

    Transitioning from one system to another is a significant challenge for any organization. To maintain full functionality during this period, you need the right support team.

    CIS Consulting offers robust legacy support, grounded in broad experience and deep expertise. We handle everything from strategizing the migration to implementing the new system and archiving legacy data, ensuring a smooth transition without disrupting your daily operations.

    HELP DESK SUPPORT

    Reliable Service When You Need It

    Struggling with application issues or overwhelmed by end-user demands? CIS Consulting provides help desk support services to address application questions, issues, or enhancement requests. We offer both help desk subscriptions and special project support to ensure your EMR runs efficiently and effectively. Our help desk support does not replace contracted annual maintenance or support fees with athenaHealth or VARs, but it does provide an extra layer of assurance.

    If you’re an existing athenaHealth customer needing an upgrade, our consultants are well-versed in the product and transition process. We ensure a seamless, unobtrusive upgrade that minimizes disruption to your practice.

    Let CIS Consulting help you build and execute a winning project plan, delivering tailored solutions for more efficient EMR use, improved staff collaboration, and enhanced patient satisfaction.

     

    We support various third-party applications, including:

    • Biscom
    • Clinical Content Consultants (CQIC Forms)
    • Clinically Speaking VRI (voice recognition)
    • Crystal Reports
    • Liaison EMR-Link
    • Logical Innovations Visual Form Editor (VFE)
    • SureScripts (SMPP, ACM, ESM)

    Technical Support

    Maximizing Your EMR’s Potential

    Investing in technology is essential to the success of your practice, but ensuring it works as needed is equally crucial. CIS offers expert technical support for all aspects of EMR maintenance, improvement, and customization. Our services include:

    • Content Development (VFE, CCC, CQIC)
    • Interface Development and Error Management
    • Staff Augmentation for Maintenance and Support of EMR
    • Fully Outsourced Support of EMR and Related Third-Party Applications
    • System Configuration and Customization
    • Testing and Validation
    • Upgrades
    • Data Extracts and Migrations

    Let CIS Consulting be your partner in achieving a successful and smooth transition, from the moment you go live to ongoing technical support. We’re here to help you get the most out of your EMR system, every step of the way.